Cheat sheet: How to delight customers with the right rewards


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The evolution of loyalty programs


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Micro-redemption: size vs certainty


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Using loyalty to build a brand


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3 emerging mobile trends in loyalty


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Loyalty metrics trivia


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Surprise and delight with 4 simple changes


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9 easy questions that will cut loyalty program costs


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How to curate a kick-ass rewards catalog (SlideShare)


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